A Day in the Life of a Self Store Manager
As the Manager of Ashton Self Store I always have busy, varied days and I am pleased to say that no day is ever the same. I have full responsibility for the store as well as the offices that we let out for short term use.
I’m usually will grab a quick coffee and make my rounds of the units. I’ll check all units are secure, as well as ensuring all corridors, stairways and lifts are clean and orderly. Our customers are really good at keep the place neat but I may have to return the occasional loading trolley back to it’s position by the doors – I want them to be as close as possible for my customers when they arrive so they are easy and convenient to locate.
Sometimes on my tour of the facility I will bump into one or more customers who are using our store that day. Many of our customers are business owners who store stock at the premises and who will be there to grab stock, reload more stock or taking a stock take. I’m always fascinated to take a look inside and marvel at just how much they can fit inside our units!
It’s great to get feedback from our customers and I’m happy to report that on most occasions we can\’t do anything else to help. On the rare occasion that things are not entirely satisfactory I will endeavour to find a swift solution. It is vital to us here at Ashton Self Store that our customers are content with our facilities and service.
Once I’ve finished my rounds I will take a look at any emails that have arrived over night, as well as new website enquiries. Dealing with all of those and making/taking phone calls will take up much of my morning and coupled with more customers popping in and pavement enquiries it will now be almost lunchtime. At this point, I will have checked our CCTV monitors numerous times. We have CCTV cameras positioned both externally as well as internally in the public areas (although never within the units themselves) and I like to keep an eye on them frequently. It provides an excellent security deterrent as well as peace of mind for our customers. As our facilities are open 24/7/365, it really does mean our customers can come on site at 3am on a Sunday if they wish, and that security is a primary concern for them.
After grabbing my lunch I will go and take a look at our new building currently under construction. We are creating more units as well as new office space. Then I will return to my office before heading round for another look inside the storage facility.
We introduced pincodes to the front door of the facility which allowed our customers for the first time to truly be the masters of their own belongings 24 hours a day, 7 days a week. Keying in my personal pincode I will check if any one is in the building by checking our panel of CCTV cameras and then take a walk around.
Whilst at the store I field telephone calls and I will take a look at more emails and requests for information as well as check our social media outlets. Ashton Self Store can be found on Facebook, Twitter and Google+. Often I will have scheduled a meeting with a potential new customer and am pleased to show them the different units we have and talk through our rates. To make it as convenient as possible for our customers we do not ask for long leases and most units can be taken for as little as a week. We even have locker space for students which they find very convenient. One of our new services we offer is self archiving. Most individuals, as well as businesses, understand that paperwork, whether it’s legal are financial, needs to be retained for 7 years. So, to save cluttering vital home or office space, customer can store their own items in one of our storage units.
Before I finish for the day. I always like to take one final look around the facility, tidying the communal areas and saying hello to any customers before checking the CCTV cameras are fully operational before closing up the office for the night. I will check over tomorrow’s diary then, with lights turned out in the office, the door locked and CCTV screens on, I’ll head off home for the night.
If you would like to take a look around our self storage facilities with no obligation to sign up, please contact Ashton Self Store on 0161 83 000 31 or email firstname.lastname@example.org.